paddle 심사 실패 사례 (2026년 1월 기준)

웹앱 신규서비스에 paddle을 붙이려고 했으니 결과적으로 기존 결제 실적이 없다고 거절.  

1. 처음에 신청시 아래와 같은 답장이 왔음 

We were unable to approve your domain
Hi there,
We need some more information to review your domain, clockful.app.
Please provide the following:
A brief description of your domain, product, or serviceA link to your pricing page (or a screenshot if not yet available)Clear display of the product features or deliverables included with the purchaseTerms & Conditions, Privacy Policy, and Refund Policy pages — these must be clearly accessible via navigation on your websiteInclude the company name or sole proprietor’s brand (legal name preferred for sole proprietors) in the Terms & Conditions
Ensure your website is live and publicly accessible for our team to review, even if it’s still under development.
Are you an app developer and new to selling on the web? If so, please reply to this email and let us know! We’re excited to be your Merchant of Record on this new journey and understand your website might still be under construction. Our Support team will be happy to help you get started and unlock more revenue by selling on the web.
For more detail on what’s required, see our domain review guide.
Once you have addressed the above items, please reply to this email to let us know so we can proceed with your website verification.
Thanks,
The Paddle team

 

2. 그래서 랜딩 페이지와 약관, 가격 페이지 등을 만들고 다시 신청. 아래의 질문지가 옴 

Preliminary Consideration:- Prior to completing the questionnaire, please confirm if the business has processing history?- If the business has been actively processing for more than three months, proceed to complete the following questions:_________________________________________________________________________Transaction and Chargeback/Dispute History● Please provide transaction history for each of the past three full calendar months. For each month, it must clearly show the total number of sales, refunds, and chargebacks (all disputes) in the count figures.alternatively;● Please provide a screenshot of your current payment processor dashboard for each of the past three full calendar months. For each month, it must clearly show the total number of sales, refunds, and chargebacks (all disputes) in their count figures.● How long has this business been processing?Billing and Subscription Model● What is your default billing cycle (monthly, annual, custom)?● Do you offer free trials? If so, are they on an opt in or auto renewal basis?● What is your split of Customer Present (first time transaction) vs Customer Not Present (subscription renewal) transactions?● Do you send pre billing notifications to customers?● Can customers cancel subscriptions directly via your platform? Or must they contact your customer service team?Chargeback Prevention and Risk Management● Do you use any chargeback prevention tools (e.g. RDR, Order Insight, Verifi, Ethoca etc)?● Do you have a dedicated team or automated system for dispute handling?Business and Legal Entity Information● Do you have any existing accounts with Paddle? If so, please provide all Vendor ID’s?● Will this new account operate under the same legal entity or a new one?Product and Fulfillment Details● Provide a detailed description of what your business offers?● Are products accessible instantly (ie immediate delivery)?● What is your current refund policy?● Please provide a link to your terms and conditions, as well as your refund policy.Growth and Risk Forecasting● Are you expecting a significant increase in transaction volume in the next 3–6 months?● Are there any known risk factors you can make us aware of (e.g., seasonal spikes, new product launches, marketing campaigns etc)?● Have you experienced any historic or recent refund and/or chargeback spikes?

 

3.  답장을 보냈더니 며칠 있다가 거절 메일이 옴 

I completely understand that you have not started taking payments yet, and therefore, you do not have the required processing statements.

However, Paddle prioritizes the safety and security of our valued customers, and this information is necessary for us to ensure a secure environment for all.

As we are unable to support your business at this time, I recommend using a payment processing provider until you can provide the requested processing statements.

I assure you that once you are able to resubmit your domain with the necessary information, our team will be more than happy to reassess the situation and provide a prompt response.

Thank you for your understanding.

 

처음부터 잘 알려줄 것이지 나중에서야 결제이력이 있어야 한다고 거절하는건 좀 아닌듯하다. 

 

레몬스퀴지로 다시 도전해봐야겠다.